You can get gains WITHOUT pain
Every time I hear it, it makes me cringe a little. Don’t get me wrong, I used to be all up in the “no pain, no gain” mindset, but things have changed. I have made some chest and shoulder gains in the…
独家优惠奖金 100% 高达 1 BTC + 180 免费旋转
Communication Stack
A clear strategy for client communication and coordination.
Adding the expertise of an outside 3rd party can be a huge win for your organization. It can also add few communication challenges.
As the project owner you have to coordinate a lot of moving pieces. Your 3rd party vendor should help you navigate this.
That’s because we’ve all seen …
Emails evolve into endless threads. Todo lists get lost in the fray. Needed files sent to one person and never seen by another.
This juggling act is a huge time waster. It can also undermine the success of your project.
Thankfully, our team at King Grizzly has developed a client communication process that reduces confusion, increases productivity, and offers clear project visibility.
We call it our Communication Stack.
Our communication process keeps things…
Keeping it simple is about reducing friction points. We make it easy for entire teams to communicate and coordinate with us.
Being consistent sets clear expectations for everyone. With all parties on the same page it is easier to get things done.
Lastly, we’re flexible. It may seem odd to pair consistency with flexibility, but the two ideas are not mutually exclusive. We give clients choices in how they engage so everyone feels empowered to do their best.
The King Grizzly communication stack is not a product and we didn’t create the applications that power it.
In fact, most of the tools we use are common place. The real value is found in how we utilize them with clients.
Here is how we do it.
Client interaction general fits into one of five categories. We have a designated solution for each category—all together they make up our communication stack.
I’ve listed the five categories along with our preferred solutions below. In cases where a client has a preferred method or application, we are happy to make adjustments to suit their needs.
Project Management
Tool: Trello
Client Cost: Free
Projects are comprised of many smaller tasks. Trello does a great job tracking tasks throughout their lifecycle.
Clients can add tasks, set due dates, make comments, upload files and track every task from idea to completion. This reduces the need for endless email updates and gives the client clear visibility into their project’s status.
Watch the video below for a brief demonstration of how we use Trello with clients.
Chat
Tool: Slack
Client Cost: Free
We like to use Slack as our chat tool of choice. Every King Grizzly client gets a dedicated Slack Channel for their team.
This channel is a direct line into King Grizzly and creates a running conversation everyone on the team can reference.
If a client needs immediate feedback their King Grizzly Slack Channel is a handy way to reach out and get a quick response from our team.
Once again, this cuts down on endless email threads, and allows back and forth, chat style conversations.
Video Conference / Screen Sharing
Tool: Appear.in
Client Cost: Free
We like Appear.in for video conferences because it doesn’t require guests to set up an account or login.
Anyone with the link can hop on. This makes inviting additional team members easy.
Appear.in also allows screen-sharing which comes in handy for walk throughs and feedback sessions.
File Sharing
Tool: Google Drive
Client Cost: Free
Sharing files is essential for most projects. We keep it simple.
Every client gets a dedicated google drive folder where we keep shared creative assets. No more fruitless searches for lost items.
Everyone knows where to share and find their files.
Email
Tool: Take your pick
Client Cost: Depends
Sometimes, email is still the right fit for sending or receiving something.
Also, some clients prefer email. That’s ok with us!
We have found that using Trello and Slack significantly reduces the amount of emails that get sent, but we still send and receive them on a regular basis.
Ultimately, the goal is to help clients succeed. To do so requires healthy communication and coordination.
Having a pre-determined plan of action, like our communication stack, is essential!
Related posts:
What is A Midwestern Theatre Director?
When someone is kind and thoughtful to you, the only thing you have left to do is to get even. What better way than to decimate the thing they were kind to
Politics is a Game of Inches. Believe Me.
This was a week that definitely proved that politics is a game of inches. Or politics are a game of inches — no one really knows, not even the nation’s top grammarians. But we digress. And, no, the…
Port Scanning with Python3 for absolute dummies with only 15 lines of code
Port scanners can be used for reconnaissance. In this article, we will learn how to create a port scanner with python3. It's super easy to build a port scanner. Disclaimer: Port scanning might not be…